Service Level Agreement (SLA)
By subscribing to a plan, you agree to the following Service Level Agreement:
Service Level Agreement
"WorkingDays" commits to exerting its best efforts to ensure that its API is operational and available to Customers 99.7%
of the time in any calendar month (equivalent to a maximum downtime of 2h11m per month).
If a Customer experiences any of the Service performance issues outlined below due to Service unavailability,
they will be eligible for a full refund of that month's subscription.
Application Any remote client code authorized to use the service with an active KEY
Downtime The service is deemed unavailable if the server fails to respond to an Application, responds inconsistently, or if any request from an Application, for a period analyzed of less than 365 days, takes more than 5 seconds to respond (measured on the server side; this duration is visible in your console when logged in). The typical response time for requests less than 365 days is approximately 0.1 to 0.2 seconds.
Downtime Period A stretch of ten consecutive minutes of Downtime. Sporadic Downtime lasting less than ten minutes will not be counted towards Downtime Periods.
Monthly Uptime Percentage The total number of minutes in a calendar month minus the minutes of Downtime experienced across all Downtime Periods in that month, divided by the total number of minutes in the month.
Scheduled Downtime Instances where "WorkingDays" informs Customers about forthcoming Downtime at least seven days in advance. Scheduled Downtime will not exceed twelve hours in a calendar year and is not included in the calculation of Downtime Periods.
Service Refund Policy To qualify for a Service refund, Customers must notify "WorkingDays" within thirty (30) days from when they believe they became eligible for a refund (i.e., when the Monthly Uptime Percentage falls below or is equal to 99.7%). Failure to do so will result in forfeiture of the right to a refund.
This service is hosted by OVH
Application Any remote client code authorized to use the service with an active KEY
Downtime The service is deemed unavailable if the server fails to respond to an Application, responds inconsistently, or if any request from an Application, for a period analyzed of less than 365 days, takes more than 5 seconds to respond (measured on the server side; this duration is visible in your console when logged in). The typical response time for requests less than 365 days is approximately 0.1 to 0.2 seconds.
Downtime Period A stretch of ten consecutive minutes of Downtime. Sporadic Downtime lasting less than ten minutes will not be counted towards Downtime Periods.
Monthly Uptime Percentage The total number of minutes in a calendar month minus the minutes of Downtime experienced across all Downtime Periods in that month, divided by the total number of minutes in the month.
Scheduled Downtime Instances where "WorkingDays" informs Customers about forthcoming Downtime at least seven days in advance. Scheduled Downtime will not exceed twelve hours in a calendar year and is not included in the calculation of Downtime Periods.
Service Refund Policy To qualify for a Service refund, Customers must notify "WorkingDays" within thirty (30) days from when they believe they became eligible for a refund (i.e., when the Monthly Uptime Percentage falls below or is equal to 99.7%). Failure to do so will result in forfeiture of the right to a refund.
This service is hosted by OVH